• Where is my order?
  • How do I redeem a promo code?
  • Can I enjoy the same promotions and gift with purchase in store?
  • Can I cancel or edit my order?
  • When will my order start processing?
  • Why can’t I add an item to my shopping cart?
  • How do I know if my Levi’s jeans or products are authentic?
  • Can I exchange my products?
  • Why did my order get cancelled?
  • What should I do if I received the wrong or defect product(s)?

ORDERS

View More FAQs

Where is my order?

You can track your order here.

How do I redeem a promo code?

Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page, you will see a field stated PROMO CODE. Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY. If you missed the promo code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your promo code. You can only use one promotion code at a time, and you can’t apply a promotion code after you've submitted your order.

Can I enjoy the same promotions and gift with purchase in store?

Online promotions are only applicable for online purchases. Promotions and gifts that are featured on our online platform may vary from in-store promotions.

Can I cancel or edit my order?

CANCEL MY ORDER
Due to our efforts to ensure you receive your order as quickly as possible, orders cannot be cancelled once placed. Kindly ensure you have checked and validated all order information before you proceed with payment. For further information, kindly contact our customer care centre.

MODIFY MY ORDER
Kindly contact our customer care centre for further assistance to edit your order.

When will my order start processing?

Orders begin processing as soon as your online purchase is complete. Your order will be shipped once the item(s) is located, payment is approved, and the shipping address is verified. As soon as your order is shipped, you will be notified by email. Please note that business days are Monday to Friday, excluding public holidays. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For more information about the shipping options, kindly visit our Shipping Service and Costs page.

To track your order, please click here.

Why can’t I add an item to my shopping cart?

If you are unable to add an item to your shopping cart, that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item. You can also use the Levi’s® Store Locator to give your nearest Levi's® store a call

How do I know if my Levi’s® jeans or products are authentic?

We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we're aware of counterfeit Levi's® products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com.sg or from one of our authorized Levi's® retailers.

Characteristics of counterfeit products will vary on a case-by-case basis, but there are two trademarks of genuine Levi's® jeans:

  1. The Tab Device trademark on the back right pocket
  2. The Arcuate Stitching Design trademark (or "double arcs") on the back pockets

Can I exchange my products?

Please note that product exchange is not available. If you would like to purchase a variant of the same product, you may place a new order and return the existing order within 14 days of delivery.

Why did my order get canceled?

Occasionally, all or part of an order may be canceled. Order cancellation usually occurs because of one of the following reasons:

  1. Out of stock items
  2. Problems with processing payment information
  3. Problems with a shipping address
  4. Duplicate orders


If your order is canceled, you'll receive an important email explaining the details. If you have made any payment, payment will be refunded to the original mode of payment upon checkout.

What should I do if I received the wrong or defect product(s)?

We are sorry about that, kindly return the product(s) to us within 14 days upon delivery.